Privacy Policy

Last updated: May 31, 2025

1. Introduction

At Elderberry & Elm, we value your privacy. This Privacy Policy describes how we collect, use, and share information when you visit or make a purchase on our website (elderberryandelm.com).

2. Information We Collect

2.1 Personal Information You Provide

We collect information you provide directly to us, such as when you:

• Create or modify your account
• Subscribe to our newsletter
• Place an order or make a purchase
• Contact customer support

The types of personal information we may collect include your name, email address, mailing address, billing information, and any other information you choose to provide.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity, such as:

• IP address
• Browser type and version
• Pages visited and time spent on each page
• Referral source (the site you came from)
• Clickstream data

We use this information to provide and improve our services, to analyze site traffic, and to optimize our content.

3. How We Use Your Information

We use the information we collect for purposes such as:

• Processing and fulfilling your orders
• Sending you confirmations, receipts, and shipping notices
• Responding to your customer service inquiries
• Sending you newsletters or promotional communications (if you opt in)
• Improving our website, products, and services
• Preventing fraud and enhancing security

4. Sharing Your Information

We may share your personal information in the following circumstances:

• With our service providers who help us operate the website (e.g., payment processors, shipping partners)
• To comply with applicable laws, regulations, or legal processes
• To protect the rights, property, and safety of Elderberry & Elm, our customers, or others
• With your consent or at your direction

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

5. Cookies & Tracking Technologies

We use cookies, web beacons, and other tracking technologies to collect information about your activity on our site. Cookies are small data files stored on your device that help us remember preferences and track usage. You can control cookies through your browser settings.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

7. Security

We take reasonable measures to protect your personal information. However, no security system is impenetrable. By using the site, you acknowledge that we cannot guarantee absolute security.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information of a child under 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Last updated” date. Your continued use of the site after changes indicates your acceptance of the new policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@elderberryandelm.com
New Delhi Office: 1-A, Hauz Khas Village, New Delhi - 110016
London Office: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom